FARNHAM: 01252 711911

GRAVESEND: 01474 331164

BRENTFORD: 0208 569 8888

HORSHAM: 01403 892800

Returns Policy

Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14-day returns policy to enable you to return products to us in appropriate circumstances.

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

We receive the returned product within 14 days following the date of purchase/delivery of the product.

The returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached and otherwise in a condition enabling us to sell the product as new.

Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Ensure the product is not damaged in any way and is fit for resale.

Have the original copy of your receipt or invoice.

Arrange for the goods to be collected or return them in person to the branch you originally purchased them from.

Exclusions

The following kinds of products may not be returned under this policy:

Any powdered product that contains cement, plaster or any other bonding agents that could set if stored incorrectly, any products with a shelf life that has expired or any items that are not normally stocked, or ordered in as a special order where a document has been signed by the customer acknowledging this.

Any concrete product that could be damaged in transit or whilst on site.

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and including the costs of returning the product to us. Any charges relating to this will be agreed in advance and will normally take the form of a restocking charge. Any restocking charges are at the sole discretion of the Branch Manager.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product.

We will not refund or exchange the product.

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

Disputes

Any disputes that cannot be settled in the respective branch that the goods were purchased from need to be submitted in writing to our Head Office: Rudridge Ltd, Suite 14, The Enterprise Centre, Coxbridge Business Park, Farnham, Surrey, GU10 5EH.

FARNHAM: 01252 711911

GRAVESEND: 01474 331164

BRENTFORD: 0208 569 8888

HORSHAM: 01403 892800

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